informal & random by Jean-François David

2011-02-08T15:42:00.001Z

Temps réel ou liberté de procrastiner?

Un article récent, communiqué par mon ami Yann Gourvenec, mentionne cette annonce de Thierry Breton
Indépendamment du bien fondé pour Atos de cette stratégie (dont on perçoit surtout tout l'intérêt commercial ;-°), cela suscite une réflexion plus large.

Certes les réseaux sociaux, c'est formidable et puissant, les plateformes communautaires sont à pousser fortement dans nos entreprises encore tayloriennes, ...etc...
Mais, sans défendre le mail (dont peu de gens par ailleurs savent finement se servir...), je trouve dangereuse la tentation vers un monde de plus en plus "temps réel", communication instantanée, "twitter" like.

Chacun a toujours encore le choix de mettre systématiquement sa messagerie téléphone sur répondeur, pour permettre d'arbitrer entre les sollicitations.

Chacun a encore le choix de préférer stocker, pour traitement (ou non) ultérieur les messages qu'il reçoit, pour exercer sélectivement sa liberté d'appréciation, ses droits éventuels de "non réponse".

Les "web natives" ont certes tendance à préférer le contact direct. "Si tu ne réponds pas maintenant, tu n'existe pas!". Ceci amène à favoriser pour son premier cercle les personnes qui sont en général en temps réel avec soi, pour chatter échanger, sur facebook, les personnes dont je sais que mes tweets vont les atteindre rapidement, ...etc...

Cette philosophie de l'intrusion a certes ses propres protocoles. Mais je trouve dommage de jeter trop tôt tous les medias qui permettent cette possibilité géniale d'attendre, de réfléchir, de faire ou pas, chacun gérant comme il le veut ses "files d'attentes" (FirstIN-FirstOUT, Priority, ...?).

Pouvoir à chaque instant choisir ce que l'on va faire où pas, dans l'opulence communicationnelle explosive, quel luxe !

2011-02-01T13:33:00.006Z

Powerpoint et Neuronal ;-)

Beaucoup de critiques ces temps-ci, souvent justifiées, de l'usage de powerpoint. Il y a une vingtaine d'année (hi..hi...), je faisais des conférences à IBM sur ce thème, tentant d'expliquer aux commerciaux quelques conditions d'une présentation efficace. Je suis sûr que ces intuitions gardent leur valeur:
- Il faut, pour faire passer ses messages, tenir compte des apports de la neurobiologie:

Cerveau gauche, cerveau droit
Une première règle est la disposition des images sur le chart
.Comparez les 2 planches suivantes

Planche 1


Planche 2

Si on les regarde avec attention, on voit que pour la planche 1 le texte est peu regardé que l'image attire l'attention, alors que pour la planche 2, c'est le texte qui compte et l'image reste subluminale et en support.
Ceci s'explique au sens neuronal, l'inversion des neurones dans le cervelet faisant que ce qui est à gauche est lu par le cerveau droit (images, sensibilité) et ce qui est à droite par le cerveau gauche (analyse, rationalité).
Donc....

mais, plus important encore:

Si on veut "tenir" totalement l'auditoire pendant une présentation (à part les données classiques sur le montée en puissance 5/10 mn, puis la retombée de tension nécessaire (joke, temps de respiration, diversion, ...) avant de repartir, il faut pouvoir "occuper" les 2 cerveaux (droit et gauche) tout le temps.
Pour ce faire, il est tactique d'alterner systématiquement un chart de type "bullet", rationnel, descriptif
de type planche 3 et un chart de type image, "dream", imaginatif de type planche 4.

Planche 3

Planche 4

En présentant la planche 3, qui parle au cerveau gauche, le présentateur doit raconter une histoire visionnaire, de type "dream", faire du "storytelling". Ainsi il occupe le cerveau gauche avec sa planche et le cerveau droit avec ses gestes et son discours.
En présentant la planche 4, il doit au contraire tenir un discours super carré, faisant passer sa rationnalité, pour occuper ainsi en alternance, les 2 cerveaux de l'auditoire.

A vous de jouer !! (il faut en plus tenter d'être bon dans les 2 modes !)

2011-01-27T18:45:00.001Z

Je suis en pleine animation d'une initiation web2.0 pour le C2P http://bit.ly/71g1LC

2010-10-29T17:56:00.002Z

Fans du "transverse" http://bit.ly/b4k7Q6
Un club où je suis très actif ! ;-)

2010-10-29T17:51:00.002Z

Pour tous ceux qui sont passionnés par le "transverse" et la coopération, la journée annuelle d'un club où je suis très actif. Vous ne serez pas déçus ;-) http://bit.ly/b4k7Q6

2010-04-10T20:45:00.001Z

From innovation to real change, a good stimulating article...http://bit.ly/aRfva4

2010-04-10T17:53:00.001Z

Nice to participate fully, as IBM Alumni, to "Cité de la Reussite": http://bit.ly/bYBRyY

2010-01-07T22:26:00.001Z

Soon back on blogs!

2009-11-24T21:06:00.001Z

Educational Web 2.0?

Some posts on the web these times about Education 2.0, Classroom 2.0 and so one...
As a lecturer in MBA's, some feelings on all that stuff:
- first of all, a nice report , with comments, rather optimistic, showing new trends
- then less positive views and comments
- some good lists of new exciting tools for education..

I tried, as a lot of professors in Europe, to use and spread those techniques, from informal networks with ning for classrooms to some moodle or dokeos courses.

- Informal networks are more used by students for fun and self image promotion than to create efficient student and alumni networks (and why not!)

- Education system in Europe favours too often traditional teaching, where professor "pushes" its information to the students instead of modern way where students
- work first by themselves on books, dvd's, online material,
- then work together, in a cooperative mode, on relevant projects ("learning by doing"),
- and only then meet professor than teach "by difference", filling the gaps and transmitting additional relevant knowledge...

My deep feeling is that globalization of education (all those new courses in China, in Africa, in central and eastern Europe, ...) is changing the game, with more need, for economic reasons, of modern Web 2.0 techniques.
But key inhibitor remains professor's culture, habits and traditions....

2007-10-01T11:50:00.000Z

Web 2.0 goes on...

Web 2.0:
a large bag with so different feelings and philosophies.

Can "subversive" concepts become institutional?

Can those tools and techniques, reflects of self image, with a total appropriation (what do I do now..., my specific passions and friends..., it's happening now..., my special tricky way to access information...,), become a common practice for everybody?

Will people seek contact and networks or go back to CAN (Computer aided narcissism) ? This one open the question.

That can explain this "war", within organizations, to make Web 2.0 a mainstream. Why this fear for web 2.0?

At the same time, Web 2.0 becomes global...

...And a very good clever blog by Internet visionary Tim O'Reilly, the man credited with creating the term Web 2.0...

2007-09-23T16:01:00.000Z

A stimulating video, back to blogging, students are around, September...

Fantastic video to re-stimulate your minds (if necessary).

A Microsoft research using photos of real or virtual objects "scraped from around the Web, creating multidimensional spaces with zoom and navigation features that outstrip all expectation".

Some short thoughts on that:

- This idea of making real hyperlinks between photos, videos open the question: Who code the links? who makes the relations. To day the "machine" is still a bit unable to do that (image semantic recognition...)

- Real life vs Web virtual life. Have we so much time?

Good back to real school and/or to real life after a long summer...

2007-06-04T07:21:00.000Z

Order, disorder, classifications, life, power, real life, mind life, ....

I just recently found this David Weinberger fantastic presentation video (alerted by Tony Karrer blog).

Very close of my way of thinking. I really love it (content, style, ideology).

A bit long (57 mn) but no feeling of time looking at it!

...I permanently have a difficult relation with order (who defines the order? why, for which reason...), I like freedom of choice in existentialist way (and without illusion, knowing internal and external determinisms...).

...I prefer Google search "non classification" than hierarchical access to data (even on my PC).

Thanks David for this exciting stimulation (found naturally randomly on the web ...)

Look at it

2007-05-13T18:14:00.002Z

IT/IS possibly manageable ?

IT Governance is key, but some good tricks and more there if you want to fail !
And you know that bad IT governance is a big risk...

- Look about IT governance this "perfect" synthesis report by PWC...

- And what is board implication in IT governance? and more...

The first objective of IT governance is strategic alignment (this "mechanical" concept !).
A rather new magazine focus on that...
- Concerning alignment, some nice companies, Staples, Wells Fargo, Dow Chemical and Dell Computer manage their strategies not just one application at a time, but how they attack integration as an end-to-end process, from supplier to customer.
- Some new tricks on this alignment topic? There, a good checklist...
- Good IT governance implies some ethical aspects...

...and

IT projects still fail !!

Only 28% of IT projects succeed these days, down from 34% a year or two ago. Outright failures -- IT projects canceled before completion -- are up to 18%. The remaining 51% of IT projects are "challenged" -- seriously late, over budget and lacking expected features (Standish Group)...
- Agile programming is a know set of strategies (and even Extreme programming... ) in that domain. That impacts portofolio strategy management (one of the key "communication" aspects of good governance !). Can a solution for portofolio management be to implement only 1 program (just a joke), an ERP, solving everything for everybody. What is the real relation between agility and ERP's?

Again the same old theoretical and practical key problem, what part must be "mechanized" and what part (of everything) has to remain "organic"...

And always, some guidance and toolkits updates: Cobit, so useful to everybody, the need of scorecards and dashboards...

tags: IT governance , IT scorecard, projects

2007-05-13T07:54:00.000Z

Being busy, but back to blogging!

(title of this post stolen from there...)

Let's start these posts by this fantastic recent study by Bain about trends on usage of management tools in 2007.
This study shows usage and usage satisfaction, in different continents, of the main "management tools": Balanced Scorecard, Benchmarking, BPR, Collaborative Innovation, Consumer Ethnography, Core Competencies, Corporate Blogs, CRM, Customer Segmentation, Growth Strategy Tools, Knowledge Management, Lean Operations, Loyalty Management Tools, Mergers and Acquisitions, Mission and Vision Statements, Offshoring, Outsourcing, RFID, Scenario and Contingency Planning, Shared Service Centers, Six Sigma, Strategic Alliances, Strategic Planning, SCM, Supply Chain Management, Total Quality Management.

I like the results! But read the full story, with differentiation of acceptance and satisfaction by continents...

tags: knowledge management CRM , KM , BSC , BPM , 6 sigma , strategic planning , outsourcing

2007-04-17T05:43:00.000Z

Pour du pur plaisir, Raymond Queneau sur l'arithmétique !!!!

Voir la video

Et grand merci au toujours stimulant forum de l'Oulipo, qui m'a fait découvrir ce bijou...

2007-04-17T04:26:00.000Z

Strolling these days around KM, in real life

Among existing yottabytes of data, we will use, during our life, billions of information (data becomes information when it correspond to some conscious or unconscious project or objective I have...), but how much tacit or explicit knowledge (information embodied after really using it, "learning by doing"...)?

I always was reluctant to the next word, wisdom, the word appearing a bit too spiritual to me. But competency is a good one. In my opinion, competency emerges when knowledge can, in real life, be applied to some specific and useful process...

In front of a problem, everybody try to find the perfect expertise.
This is not so easy, our mind is always balanced between confidence and doubts. We are tempted to trust some nice sources, gambling unconsciously between pleasure of finding fast and cold and unpleasant hard work...
People are therefore statistically more tempted by "lovable fools" than by "competent jerks"

So, KM topic still open !
- How can we separate Wheat & Chaff?
- Back to basics, KM jargon
- KM frontiers always moving, from time to time, need of refocus, its relation with HPT (Human Performance Technology)
- Companies have still to define their strategy on that...
- Some quick wins are possible...

What is real value of KM? It is highly of the type of work model we have in an organization, and alignment of decisions with it...

- Profit/employee becomes a new key indicator, even for Wall Street !
- But can we measure KM?
- Is knowledge sharing so easy?
- Must we collect information or can we get it from other sources? The old connection/collection debate...

And this dream of learning?
Can learning be made, with a good KM system, without human intermediation? I don't think so.
Some steps of learning are:
- Illumination (human based, sort of psychoanalytical transfer mode)
- Deepening (Can be Information based, personal work)
- Project, transforming information into knowledge (Vertical or horizontal human interaction necessary)

And, just for pleasure, why not some contest on KM...?
- Is KM dead?
- Let's kill KMS (KM Systems)
- Let's kill Knowledge Management

topics: KM, knowledge management, informal networks

2007-04-03T10:22:00.000Z

Not impressed by high tech ?

Not impressed by high tech evolution? Just read 2007 ten emerging technologies.

And what's new just now?

about Computing
- Super lenses and chips, to see nanometers...
- Intel going on...

about Communication
- Optical fibers ... and the web
- IBM going on...
- and all the mobile stuff, changing potentially your life...

about Storage
- Nanotubes again...
- and flash memory on your desktop

about Man/Machine interfaces
- what about ultramobiles
- some virtual earphones
- Internet names length
- and emoticons...- and last but not least, if you don't succeed to retrieve information (all those blogs !!!), why not organize your disorder?

2007-04-03T04:28:00.000Z

Do you think IT governance is easy? and to be CIO?

Governing IT (look at this PWC perfect report) is (and that is not new!) key for company performance:
Strategic alignment is key, but clearly a subtle adaptive one, not too mechanistic...
What are CEO feelings on that?

Some new innovative ideas on this old alignment topic, like this definition of IT organizations as fitting into one of three categories, which called Solid Utility, Trusted Supplier, and Partner Player.
McKinsey emphasizes on some conditions of success...

All that relies usually on CIO. He is responsible of all dimensions of IT Governance (Strategic Alignment, Operational Efficiency, Risk Management, Security, Business Continuity, Change Management, System Integrity, Cost Management, Regulatory Compliance, Value Delivery):
Don't forget that sometimes IT can put you out of business!

CIO priorities on theses subjects evolve, and more...

Recently published, on those topics:
On Security : Web2 increases security risks and is a new challenge, and globalization is another key issue...
On Compliance: Compliance environment in US and more...
On Business continuity...

With such responsibilities, why CIO careers are not more dynamic, does CIO still means "Career Is Over"?

2007-03-26T10:18:00.000Z

SOA, is that clear for everybody?

SOA story is a nice one! It was at the top of CIO challenges for 2007, and reemphasised in recent CeBit, ...

To consider the best way to develop, maintain application is to design them as independant LEGO buiding blocks, exchanging services is a nice creative dream.
But...
picture, in large companies, of application portfolio shows the real mess:
heterogeneous applications, different programming language, weight of history, big amount of usable application, only a small part being used and a smaller part really useful (using Renault CIO typology)

In that kind of case, SOA is more a modern (desperate?) programming way to try to make these old (and new) applications communicate, creating a layer of web services (communication layer using web xml protocols...).

OK, let's imagine it will work (in some years...)

Will that solve the "data base" problem, that created this heterogeneity? Every silo in the company has his own view (about what is client, what is a map, what is a piece of material) and therefore about the meaning, the way it must be coded, the information that must be inside....

Sure, a way to avoid all that is to move progressively to an ERP, insuring communication between silos but nobody can suddenly stop the past and move to a new way. And ERPs have got their own "philosophy of life"...

On that:

- is SOA DOA ? (Dead on arrival!)
- Good SOA synthesis by IBM (clear enough)
- SOA governance is a must, teams are key...

2007-03-19T15:55:00.000Z

Some stories, feelings, fairytales about Web2 and some consequences (on KM, …)

This Web2 emphasis is a bit enervating for some people (like me). Any rational?

This big Web2 bag contains a lot of concepts and techniques, sometimes rather new (Ajax, long tail, ..), sometimes rather old (social networks, blogging, forums, ...).
Some of those concepts where historically peripheral, borderline, even sometimes freakish, and are now becoming, just because technology is more mature, full mainstream.

- a first immediate consequence is irruption of merchants, vendors, consultants around the concepts
- another consequence is a lack of balance in ideas and marketing.
One exemple: it is not because we have now tools that allow people to participate, to contribute that they will do it!
Some people prefer to be passive, to be softly manipulated by some ideas coming from the others (marketers, politicians,...)

Some recent contributions around these subjects

---- Is Web2 another bubble?
---- Good rebound on web2 & new marketing. B2BC (Business to Business Consumer) concept seems interesting to develop.
---- That implies to move progressively to Entreprise 2.0. Is that so easy?
---- At last, companies are interessed in social networks ("the chart behind the chart")
---- ... and a nice survey on that...
---- so, are we that way entering KM2?
---- Is enterprise 2.0 term equivalent to KM 2.0? Surely not! KM really wider!
---- Short stimulating ideas about social networks replacing KM (but you have to pay for it) !
---- COP's (community of practices) basic rules
---- but... social networks not so simple. Will we have to manage them?
---- The fundamental question is still alive: Will "semantic web", SOA, ..., all those web2 tricks will facilitate impressive new services ? Integrating is sometimes the key. Mashups are in the center. Not so easy !
---- Is web2 replacing, by direct access, consultants? No consultants for Web2?
---- Some happy with blogs ..., some not happy...
---- May be a better way to understand sociology, but big brother can be there....

but social networks are so nice, so easy to build....

2007-03-11T18:53:00.000Z

Technology still moving fast

About Moore's law, Intel still invest strongly in 45 nanometers technology in competition with AMD, IBM, ...
For the future, why not quantum computers? May be not ready !
..and atom thin graphite to build transistors...

And this fantastic technology, RFID, with all its opportunities and risks, now at 50 micrometer size !

Man/machines interface:
Suppressing the mouse, eye movement driven computer? It's an old dream. I already tried that in an IBM research lab years ago. A bit disorienting, with a funny feeling not to be allowed to look anywhere, and a sort of sea-sick impression. I hope they improved !
... and why not connect your brain directly to games?

...and how much data world wide? and what for? If we cannot absorb more than 1 info/s (short term memory size limitation), compute how many information you will be able to absorb during your all life (3 Billions ?). Multiply by the population (6 Billion?)... It give something at the level of zettabytes, considered by IDC as the level of amount of data stored around 2010...
So we will zap more and more !

About the advances about programming bots (intelligent agents), look at these social bots !

And the other face, risks are always there, hackers and co .

2007-02-22T12:37:00.000Z

How to survive in daily business life?

- So many management concepts!
Smoking or non smoking management concepts? I really like this one !
Remind me an old chart about management concepts life cycle...

- A good manager has surely to be stress tolerant, have to feed his curiosity, ...
In daily life, some nice vizualization tools can help him (look at the demos...)
Ignorance is his basic state. Can Artificial intelligence, this prothesis to natural ignorance help him?
("Before we work on artificial intelligence why don't we do something about natural stupidity?" Steve Polyak)

And so much tasks, contradictory, so many mails, sometimes useful, sometimes just "umbrella" mails ("I copy you, so I am clean"), sometimes just business intelligence information. Microsoft showed that over 70% of information workers spend a fifth of their time or more on e-mail related tasks.
How do people deal with these queues of "things to do", are their trade-off, to decide to do or not, based on their own personal priority system or on organization priority system ?
Recent studies by IDC, the Working Council of CIOs, the Ford Motor Company, and Reuters found that:
* Knowledge workers spend from 15% to 35% of their time searching for information.
* Searchers are successful in finding what they seek 50% of the time or less.
* 40% of corporate users report that they cannot find the information they need to do their jobs on their intranets.
* Some studies suggest that 90% of the time that knowledge workers spend in creating new reports is spent recreating information that already exists.
* An IDC report suggests that rework costs an enterprise about $5,000 per person per year for an estimated annual total of $12 million dollars across the U.S. Furthermore, not locating and retrieving information has an opportunity cost of $15 million dollars per year.

People are still interested in "learning" how to deal with email better. Maybe Web2 can offer some solutions - for a recent analysis of the situation, see Michael Sampson's series of posts on the topic that starts here..
...but is there a danger that Web2 opportunities amplify the problem?

2007-02-18T14:12:00.000Z

Knowledgable ?

- Just found a good new book about KM and performance manager. It examines the partnership between decision-makers and the people who provide them with information to drive better decisions and suggestions for 42 decisions areas, taking into account the need to understand your data, but also plan and monitor performance.

- One way to start KM in an organization is to consider it as a service

- KM often needs technology, what do you do in front of that kind of people (good funny story about relation with technology ! I know so many people like that...)
More seriously, I like Martin Koser blog, with this relevant post on Management tools and Bain article

- The conventional wisdom today is that the flow of knowledge cannot be organized and driven by IT. Is that true?

- Management of K is not enough, you have too to do things !
- ...and always this relation between Innovation and KM techniques

- Librarians are the historically first "knowledge managers" in organizations. Now, all managers are supposed to be ! Are librarians out? Or any manager is the librarian?
- But classification not so easy: look at this good literature synthesis of some connected concepts

- Teaching (I'm a teacher) and KM tools: a relevant list of techniques

- PKM, a new buzzword or individual productivity still a key challenge?
and Davenport's thoughts about it

- Against dominant thoughts, creating knowledge, tagging changes and improves KM...

- I like this idea about KM strategy to capitalize on know-how can be counterproductive, in the case the know-how you store is average, too low level. It can inhibit employee's will to experiment.

- KM, organizational learning gurus still alive, studying how KM can be a link between NGO and companies, in case they want to cooperate.
-...and a good way to use knowledge at the bottom of the pyramid...

- Are incentives on KM good enough to stimulate K improvement?

Is BI so far from KM? Where is the real frontier?
Does BI concerns more "weak noises", unknown things, intelligence of outside and KM more known things, inside existing knowledge?
BI tools can be applied inside, e.g. to discover new concept through BI analysis of internal stream of messages! So, what new on BI?

- Good strategy and BI: there is a clear convergence between strategy and BI
- Data mining is the central tool of any BI mechanism...

2007-02-18T09:59:00.000Z

Do you love processes?

BPM: Processus, toujours un thème central. Ce séminaire a lieu en Europe pendant tout 2007.

Some very nice useful charts, from Gartner, about best of BPM, and a lot of additional charts.
Among these, this one about BPM and SOA relation, or another one...

but... what about HOP (Human and Organizational Performance)?
Must human problems be treated before technological and organizational problems? Old debate.

Is corporate performance depending from good management of management processes?
Sure it is a key necessary condition, but not sufficient!

Projects and processes are closely related:

- What is a process ? many good definitions, but one way is to see it as a never ending project.
So you can apply some of project methodologies to processes.
Why not, for example, prototype a process as we, in agile companies, prototype projects?

- Alignment of projects with strategies is key. To do that, we have to recognize that 90% of projects are created to optimize way of doing, processes. So, project prioritization needs first processes prioritization!

...so what's new about IT projects ?

New world of IT projects, towards globalized agile companies...
and some still alive good laws about conditions of IT projects success (systems integration, databases, IT governance, cost reduction, and delegating work to IT)

2007-02-11T15:57:00.000Z

IT Governance, key and still alive

So many publications mentionning this topic. Does that mean that
- nobody understand anything?

- there are some unsolved problems in the concept and its application?

- it is now just a way for vendors (consultants, gurus, SOA solutions providers, scorecard specialists ) to market

- Organizations, in spite of the "official speech", are very very far from that?

One of the permanent criticism is that too much governance can kill agility, can kill innovation and adaptation.

It is sure that governance concepts and techniques are mainly "mechanistic", and sometimes far from systemic and "organic" adaptation.

Often too, within governance speeches, a "human" point of view is developed, but is it sincere or just "window dressing"?

Some rebounds on that:

- Is governance, agility incompatible? May be, not?

- SOX and management decommitment !!!

This can occur in some big companies, that are sometimes exceptional at the IT Governance point of view (IBM, ...), and now try to find the right balance between control and need of organic adaptation...

- the key Application Portofolio Management (APM) again and again

- as everybody knows, indicators are connected to Governance. BSC concept is not far, strategic mapping tools too...

Some example of comment on a good usage of bsc...
...a lot of education in business schools on BSC, in a lot of different disciplines
(financial control, governance, strategy, business plans, ...)
examples of students thinking on bsc...

CIO is just in the middle of all that.
- a lot of choices to do in the permanent pressure of demands...
- ...with end user power at last...
- Governance often means contracts. But contracts don't solve everything:
SLA (Service level agreements contracts) cannot replace cooperation in case of outsourcing

- How can CIO solve application challenges? Replace everything by an ERP ? Bridge everything with SOA and Web services? Good question.

- ...And CIO has to use already existing models like ITIL (and others, Cobit, CMMI, ISO xxx, ...)

2007-02-11T09:09:00.001Z

Searching and Thinking...

I like this one:

MIT's Michael Schrage explains why getting highly relevant results from a search can actually inhibit the iterative process by which we discover and learn.
Idea we have about relevance of our search evolves while searching. Creativity can come from that iterative process too:
I search something, I am partially dissatisfied of the result, that makes me refocus on new idea about my search, I search again, ....

So: If you find what you search immediatly, you stop your brain ! Nice philosophical thought.

You can find there nice high level contributions about searching...
Just took this one too:
Jim McGee talks about the need for businesses to allow employees time to think, and the extent to which thinking can be done in the social public of blogs.

About fast thinking, I adore this fast (at the speed of the brain ), intelligent video from Michael Wesch (Kansas State University) about Web2 (but don't like the music, I stopped the sound...)

Some additionnal comment on it....

2007-02-11T09:07:00.000Z

Technologies hot news...

What's next after still well living silicium ( yes , 45 nanometers...) to go-on on Moore's law?

Photonic computer is one of the opportunities.

Telephone still moving:

Ultramobile is the keyword. McKinsey (just register!) shows an interesting study about value of mobile phones...

Man/machine interface nice evolutions:

- Flexible plastics, flexible screens, even flexible RFIDs. Why not become invisible, with flexible screen as clothing and a camera behind you, reprojecting background image on the screen ....

- Night vision with new LEDs

and... are you lost in translation?

Mais attention: les technologies portent toujours leurs facteurs de risques !

2007-02-04T18:29:00.002Z

Innovate ??

Ultimate and permanent challenge for people, companies, societies is to innovate (to survive?)

This week, a lot of point of view on this topic, re-emphasizing some basic evident ideas:

First, innovation in IT is often nowadays coming from "transgressive renegades".
Continuous flow of new emerging technologies allows permanently unsatisfied end-user to invent their way.
A good IT department must consider/absorb these innovations, considered as valid prototypes, and to transform them into reliable professional solid applications...

This idea is not far from the need, for organizations who want to adapt and change, to capitalize on "change agents" (This way is the only way! Organizations, closed in their today's paradigm, cannot event imagine the methods of to-morrow. Fortunately, some people, these change agents, are already in to-morrow's paradigm....)

Not far too from this idea is the search of "bumpy bits"
If the world is flat, seek out the bumpy bits, in an aligned, flat world....

But innovation must be highly stimulated by collaboration, toward collective creativity. That is a new key mission for CIOs...
Some people can think there is a conflict then between IT Governance (driving to a flat aligned world?) and creativity stimulation (subversive guys...). Good debate, where opinions (and experiences) are mixed...

Informal network concept, illustrated by 1993 famous article "The Company Behind the Chart" in Harvard Business Review, still the key condition, following Booz-Allen-Hamilton, for collective creativity.

Some french thinking now...
Les universités, lieu d'innovation, devraient quant à elles être en pointe. Mais...
Le budget de R&D de la Chine, dont les grandes universités s'inspirent du MIT ou de Stanford, va dépasser celui du Japon... qui achève une réforme sans précédent de ses universités... tandis que l'université de Cambridge investit dans des « hedge funds » pour ses placements !!!

Why did I focus on Innovation this week? Just because a friend of mine sent me a personality test, to check if I was really a "strategist" (my official title on my business card...). And guess what? I am not a "strategist", but an "innovator" !!! And you?

2007-02-04T18:29:00.001Z

Pour les "techies" qui n'ont pas pu aller au CES Las Vegas

Très bonne synthèse des nouveautés technologiques de ce salon....

2007-01-27T08:01:00.001Z

Miscellaneous news about processes…

- Even if you are not necessarily a military fan, it is evident that DoD (US Department of Defense, may be the bigger worldwide purchaser ) plays an important role in definition of standards, in rationalization of IT.

(Cals, Step, CMMI, ...). This Dod article about processes gives interesting views about defining roles, within an ERP implementation challenge, for Business Process Owners, separating clearly management responsibilities and technical responsibilities....

- About the remanent strategic alignment question: " must we change organization first, an then implement IT solution , or must we facilitate/force changes with IT first" , P,P,P,I, thinks strategy, processes and people issues must be treated before IT solution choice... More complex in real life.

- IT governance and application portfolio techniques not so easy to sell internally in companies...

- Clever way for vendors to (story)tell BPM importance...

2007-01-27T07:17:00.000Z

Again, some KM questions...

- Is KM enabling more automated decisions? This "old", very good level and still stimulating article on "nonsense of KM", can bring some ideas, with good thinking about what is really tacit knowledge, and a synthesis of a lot of point of views. Nice commentary on it too...

- Sharing calendars and schedule is a good metaphor of som KM challenges

- In the real life, what can be one's personal "rules" for KM? You can apply those one (but who does?)

So much information, so small amount of time to transform it into knowledge, let's go-on zapping !

2007-01-27T07:16:00.000Z

computers and emotions...

No doubt information and communication technologies, as a major media, can create emotions, through messages, chatting, music and video, ...

But can computer software detect and understand your emotions, and answer to them. Are we, after all those years, close enough from "artificial intelligence" ?

A lot of new experiments these days on that, from neural networks to telephones....

All the chatterbots are trying too the same kind of things from basic Cybelle to sophisticated A.L.I.C.E. (why always female as characters for clever intelligence robots ? )

At man/machine interface point of view, in spite of some random pleasant progress (Wii?) is still at prehistorical age, unable for example to really interact easily without a keyboard, language semantic recognition being still far enough...

2007-01-25T19:10:00.000Z

Some relations between Marketing and WEB2

J'était hier à une très stimulante réunion, rassemblant les penseurs avancés (et multi-disciplinaires) français dans le domaine du Marketing .

(Au fait, ne manquez pas le site visionnarymarketing , tout y est bon et sensé, jetez un il au dossier Marketing des produits ICT, au blog bien vivant...)

Allez donc voir aussi ce site de base sur votre nécessaire bibliothèque de base !!!

La discussion d'hier aurait bien mérité un "bribecast".

Parmi les sujets de discussion et de débats, stimulante interaction avec Thierry Maillet, autour de son livre très moderne et cultivé: Génération Participation .

Partiel, partial et en vrac:

- Débat animé ce soir là entre les optimistes croyant fermement dans une tendance participative montante, dans l'espoir d'une noosphère à la Theillard de Chardin (pour les très très vieux lecteurs, il y en a eu d'autres depuis...) et ceux qui y croient moins, malgré la monté de valeurs nouvelles et les possiblités coopératives offertes par les techniques (Web2 and Co). Les "philosophies" pour le Marketing découlent bien sûr fortement de ces postures initiales.

- Rebonds sur la perception de la rationalité (limitée...) du consom'acteur (terme crée dès 2001 par Thierry) , qui peut certes tout comparer, choisir les prix optimaux, être totalement actif, participer, voire créer le produit (voire la démocratie? ) par sa demande mais qui peut aussi préférer rester passif, dans un confort accepté de manipulation par les marques, les archétypes et standards véhiculés par icelles...

Présentation également par Jérome Delacroix, auteur précurseur sur les wikis

Le débat a beaucoup tourné autour de wikipedia

Le contenu d'une telle encyclopédie universelle est-il de la science (au sens universitaire du terme), c'est a dire étayé, démontré, reconnu à l'intérieur d'une discipline, ne disant sur le monde réel que des choses suffisamment valides (à un instant donné, dans une culture donnée), ou "bottom-up", spontané et transverse, reflétant de façon plus journalistique et événementiel un autre réel, aussi consistant, du monde? Le savoir présent est-il neutre ou suspect?
Joli débat non fini!

Le consom'acteur va-t-il avoir à terme plutôt envie:

scenario a: de participer à ces nouvelles cathédrales du savoir...

scenario b: de pencher pour le N.A.O. ("Narcissisme assisté par Ordinateur"), à travers des blogs, des articles non lus dans l'opulence communicationnelle, ces journaux personnels, ces bouteilles à la mer...

scenario c: de plonger dans les réseaux virtuels, certains visant à créer des clubbismes stables dans des objectifs variés (business, plaisirs, jeux et mondes virtuels à la "second life", ou mouvants et infidèles, conformes à l'esprit initial de Rheingold ?

Là encore, le Marketing doit sans doute regarder ça plus finement qu'aujourd'hui !

2007-01-22T06:50:00.000Z

Random week-end (fast) web readings...

After conducting this test (takes 5 minutes for the first test..), I must admit I am a typical procrastinator (but maybe you are too...)

(I defer very important thinks to do, creating permanent stress for myself...).

I like this article and formula on the topic.

It is surely too late for me to change !!

My permanent auto-justification is the fact I consider not doing things (at the end, I do some things...) is a way to unconsciously regulate myself, in the increasing stress of solicitation created by new communication world and media.

- A rather good online set of articles on Strategic Planning

- IT Gouvernance: Pénétration d'ITIL en augmentation, et quelques règles utiles pour réussir

- All companies nowadays know that main profit gains can come from supplier side, in a globalized world.

(and ....too bad for some suppliers, many ethics issues, where is win-win strategy?, ...)

This article give some good rules to follow in that perspective:

Strategic alignment, Cross-functionality, Simplification, ICT enabling, Process sourcing (BPO)

KM:

- Killer applications in KM? Good synthesis, but nothing new...

- Information is not knowledge! Wiki example

...and an opposite opinion there...

- As mentionned in my 14/1 contribution, role of KM for economies and ... need of KM adapted to specific cultures...

- About the permanent fight of librarians inside KM strategies...

- Back to basics: Deming on KM and management

- Good synthesis in this short executive abstract of some current IT market heavy trends:

Outsourcing for stable operations, new emerging technologies bundles, software subscription rather than ownership, ...

- Net Neutrality: an permanent issue, not solved...

and...

Some Hi-Tech news for teckies...

- BI (Business Intelligence) data delivered on phones: realistic?

- Moore law again: why not play on connectivity?

- Touch screens for many fingers: applications?

- Bug free software: open source a solution?

2007-01-22T04:42:00.000Z

Mass Customization news....

Created at the beginning of 90's, Mass Customization is still a heavy trend of the future:

How can a company can offer the high quality/low cost/fast delivery product and service to the market, and, at the same time, customize it perfectly for the client?

How can we play simultaneously a cost strategy and a differentiation strategy?

(french readers can look there to read a short contribution on role of time in MC...)

You will find, in this recent update on the topic:

Page 5: A very nice interview of Joseph Pine II, the author of the initial book on the subject.

Good thoughts about Web2 / Mass Customization synergies, cultural aspects.

Page 8: About personalized newspapers

Page 15-21: Mass Customization and fashion. Key for you life, key for your girl (if you are a boy, otherwise key for you...)

2007-01-17T14:49:00.001Z

news from the Web...

Par davidjf le 17/01/07 - 15:40

IT ROI, again, a nice contribution with 3 categories of funding for IT applications

Stimulating article from McKinsey, on the old problem of relation of IT department with silos.

This split inside IT between "IT demand" and "IT supply" is a (non perfect!) solution. That clarifies too the business owner location, treats better alignment challenges...

En France, les notions de Maître d'ouvrage (dans les silos), de Maître d'ouvrage délégué (souvent dans les fonctions informatiques), de Maître d'oeuvre (SI) permettent ce jeu...

Predictions 2007 again:

On Data Management: I like the last paragraph about the difficulties to make the bridge between ERPs and old applications, in an SOA view...

Nice survey on IT spendings, with an emphasis on "worker-friendly" tools (PDA's, Wifi, ...)

Another view of CIO 2007 priorities:

with this significant hit-parade: ITIL, VOIP, CRM, Storage, Web services, BI

Hi Tech by MIT

Evolution of bandwith on optical fiber

Personal technology: from social networks by telephone to advanced uses of Google map

Intéressant article sur la nécessité de "vendeurs consultants" pour toute vente technologique; Ce glissement n'est pas récent, mais touche désormais tout le monde...

2007-01-14T06:52:00.002Z

News from KM...

Good news: Knowledge Management still alive.

In spite of vendors appropriation of KM log ( just type "Knowledge Management" on Google and you will find 90% of the connected sites are selling something, products, tools, consulting, ....), fundamentals of KM are surviving.

Recent contributions:

- Relation of KM with semantic web and web2 (with this permanent problem of the balance between "coding the world" and creativity freedom!). See too that nice reaction on this topic

- Thoughts about economy of Knowledge, stimulating contributions and co

- and, and, and, and, and ....

If you want to follow periodically the trends in KM (or anything else!), a good way is to use Google alert , to receive information in your mailbox...

Try too, through Google labs, to see that KM queries are nowadays

- less "fashion" than 3 years before (because we know enough about fundamentals?)

- that queries are mainly asked now by far east and emerging countries (does that mean that they discover now the concepts, or that innovation by knowledge will come more and more from this part of the world?)

2007-01-14T06:52:00.001Z

BPM, again and again

a recent contribution with some good references...

2007-01-13T07:39:00.001Z

Some basics on frameworks, serious or not?

Can management concept be seriously treated?

Real world modelization is useful. It is good to reflect real thoughts by concepts and frameworks. But where is the limit between ready to use, "gadget" concepts and real thinking?
Just look at this site. Not so bad, but ....

Let's take, as a basic example, the famous overused BCG growth/share matrix.
We can go further on that on wikipedia, with a bit more in-depth approach.

Look at this one * (I really like this second degree representation). A good representation of the visualization tools. Try it.

Is that enough to understand, or do we need a full business school education on that?

Basic conclusion:

"The map is not the territory" ( Korzybski, "founder" of General Semantics)

Information (even with a good visualization technique) is not Knowledge!

All those models and frameworks become useful only if you have the opportunity to really use them in real situations, in real life!

* I have been warned of this by this nice forum on intelligence (in french, I am member since years...)

2007-01-11T17:51:00.000Z

Artful processes (les processus "artistiques")

Long time ago, in the 80's, I was already, as quality director for Sales in IBM France, deeply involved in processes.

At that time, IBM Quality Director, Gilbert Stora*, previously Director of a Manufacturing plant lab, used to say: "Manufacturing processes are OK to control, Administrative processes too, but Commercial processes are too "artistic" to be managed and treated the same way..."

This publication of IBM is reflecting, 20 years after, the same thought, with some advances...
("artful" in english does not exactly mean artistic, but the idea is the same)

The idea to mechanize everything is often stupid.
Some core processes can be stabilized by organization and IT, some must remain enough organic, dynamically adaptable to changes.
Where to put the "cursor", for every process, between what has to be mechanized and what has to remain organic ?
What methodology to use to determine this balance point? How to create a correct bridge between the 2 parts?

Every issue of IBM Systems Journal is exciting, process specialist have to read these recent issues on Business Collaboration, this SOA one, this one one business innovation. Some articles are sometimes too "marketing", some too "technical", but every issue has got at least 1 or 2 stimulating contributions!

* G. STORA, J. MONTAIGNE - "La Qualité Totale dans l'entreprise" (Edit. Organisation 1986)

2007-01-08T17:40:00.000Z

CIO and 2007

A lot of informations recently published on this theme.

What are the "new" issues and opportunities for CIO's ?

Let's take a quote from this one

Ovum analysts say in their Summit Seven predictions. "Virtualization, service-oriented architecture, management automation and integrated workflow tools will increasingly be coupled with externally provided software-as-a-service (SaaS), utility computing, business process outsourcing and other network-hosted applications and business services to create highly dynamic enterprise service delivery environments."

Not a bad list! but so many challenges inside! Just to take an example, SOA not so easy, and the article warns on that.

(for those who are not SOA experts, a good recent synthesis there)

See too the feelings of James Champy, ex reengineering guru: IT budget growth, but under control, lack of professional talents, offshoring still on, no technological revolution...

I like too the personal analysis of JP Corniou in his blog (e-voeux 2007), reemphasizing some challenges like level of CIO within organizations, need to prove continuously the value generated by IT, challenges of standards for IT, outsourcing and offshoring decisions, cultural and educational aspects, ...

Determine too what kind of CIO you are (business leader, innovation agent, operational expert, turnaround artist) in this nice report with quiz and ...look at global statistical results!

2007-01-07T08:42:00.000Z

Lean IT vs Service innovation ?

Look at this nice contribution, insisting on the fact processes are first and IT projects are just after.

The last sentences about Toyota sounds nice !

but....

all that concerns organization improvement and optimization.

What about innovations coming from synergy between:

creative new ideas of new services + use of emerging technologies to protect these ideas ?

2007-01-06T20:32:00.001Z

Systémique de début d'année...

Je viens de tomber à nouveau sur la version électronique du bouquin de base de JL Le Moigne.

Ce fut pendant des années ma bible en systémique.

A lire et à relire!

Pensez aussi à aller de temps en temps sur le site "Modelisation de la Complexité"

(Morin, Le Moigne, ...)

Tout y est bon!

In good "system theory" electronic books, you can too read with profit "Le Macroscope" de Joel de Rosnay, dans sa version anglaise

2007-01-06T10:47:00.000Z

Une remarquable synthèse de COBIT...

Le site de Michel Volle est toujours passionant !

On trouve ici une bonne synthèse de Cobit, dynamique clé de la gouvernance IT dans les entreprises.

Cobit a pour moi comme grande valeur ajoutée d'appliquer les concepts processus à l'informatique.

On peut néanmoins regretter que Cobit n'insiste pas sur le besoin, à un instant donné, de prioriser ces processus (tout en étant tous utiles, ils ne sont pas tous aussi stratégiques à un instant donné pour une informatique).

Pour les prioriser, il suffit d'estimer leur effet de levier sur la réussite des objectifs de l'informatique, symbolisés par les éléments du tableau de bord de la DSI (sa "balanced scorecard).

On peut alors mieux prioriser les projets visant à améliorer les processus et leur maturité !!!

2007-01-06T09:56:00.000Z

La problématique éternelle des standards, ici l'adoption d'un ERP

Dans cet article très simple du journal du net, on peut lire entre les lignes un débat central toujours renouvellé.

L'adoption de progiciels implique d'adapter son entreprise aux règles implicites contenues dans le logiciel.

C'est un changement majeur, modification des philosophies des processus, des cultures des acteurs, ...etc... C'est une problématique clé de "change management".

L'autre scénario est d'adapter son progiciel (et il ne suffit pas de paramétrer!), ce qui est plus ou moins faisable, et qui fait perdre une partie des avantages.

L'adaptation au secteur, au métiers, aux "verticalités" est cruciale dans ce cadre...

Par ailleurs, les pressions des clients donneurs d'ordres rendent dans certains secteurs les décisions urgentes...

On retrouve là a nouveau le débat entre la nécessaire adoption de standards (pour des raisons d'intercommunication, économiques, ...) et le besoin d'adaptation dynamique au génie propre des organisations et aux technonogies changeantes.

2007-01-05T17:02:00.000Z

Top 101 classic web sites (by PC Mag)

For those who have time to surf, or need special data, this list is exciting

I am a user of a lot of these, my current favorites are Google Labs, Answers, LII, Wikipedia, Gutenberg, ScienceDaily, Google maps....

For my MIB students and their marketing plans, look at bplans.com !!

Add your own relevant findings!

2007-01-04T17:18:00.001Z

Alignment pays...

On a permanent never-achieved theme (alignment), some reemphasis on this key concept

2007-01-03T10:22:00.001Z

Les dix technologies clés pour 2007 selon le Gartner

Bon article de synthèse sur des "technologies" clés à court terme. Il faut le lire.

Quelques commentaires spontanés:

1) Open Source: OK, bonne analyse

2) Virtualisation: evident, mais (très) vieux concept, perpétuellement renouvellé

En 1971 (!!??) , j'écrivais, un article IBM "La virtualisation, pourquoi faire?", dont une "joke" a toujours son sens aujourd'hui:

"Etre transparent, c'est exister et ne pas se voir,

Etre virtuel, c'est ne pas exister et se voir,

...................................................................

La virtualisation est transparente à l'utilisateur..."

3) Plateformes orientés métiers: OK, mais le mot métier n'est pas toujours clair suivant les entreprises! Quelquefois on parle dans ce cadre des silos (les ventes, la production, ...), quelquefois des processus (l'écoute client, la supply chain, ...)...

4) Suites BPM: BPM est un mot toujours changeant et redéfini. Pour certains, c'est le management stratégique de l'entreprise par les processus. Pour d'autres c'est l'utilisation des technologies pour l'optimisation/automatisation de ces processus. Suivant le "marchand", mot à profil variable!

5) EIM: sure! mais les grandes manoeuvres SOA ne suffisent pas toujours à rendre rapidement cohérentes (par les données et les messages échangés) toutes les applications anciennes du portefeuille.

Par ailleurs, tout le challenge du Content Management (que sont les choses, leurs sens, en connection avec la stratégie) reste ouvert!

6) Web2, Ajax: OUI

7) Accès à l'information: pas mal. Sur le problème de "normalisation" sémantique, voir autres commentaires dans le blog...

8) Mashup: OK. Mais rapellons nous qu'un intermédiaire, dans la chaîne de valeur de l'information, ne survivra que s'il apporte de la valeur ajoutée pérenne...

9) Communautés: for sure ! la révolution est en marche...

10) Ubiquitous, anywhere, anytime, pervasive, ...

Mais seulement dans les pays suffisement développés?

Bonne lecture

2007-01-02T17:56:00.001Z

Concept of "friendship" in social networks

As you know, I am an old fan of social networks, those kind of exciting dynamically reconfigurable links between people, ideas, ....

But these networks change really the meaning of the word "friendship", with as usual the first circle of intimate friends, but too a lot of rings of "friends".

This article ( you will find there a french synthesis) is key to understand some aspects of this move from groups (forums, ...) to egocentric networks, with a lot of consequences.

I just decided two days ago to make that move!

It is significant too that this information comes from a good friend on social network

Sharing is the trick!

2007-01-02T11:58:00.000Z

Real time and ... information overload

So much information, and so limited ability of human mind to absorb it!

(think about "short term memory" limitations....)

Good stimulating article in CIO magazine, to re-think on this topic

2007-01-02T07:13:00.001Z

A good article of McKinsey on IT Governance....

This article is a good synthesis, showing some real modern issues

Can CIO at the same time better govern IS/IT and satisfy innovative Business Units demands?

Your feelings?

2007-01-01T17:54:00.000Z

Enterprise Content Management by Forrester Research

A clear exec summary about ECM.

But ... semantic point of view is not really considered, nor relation with key KM isssues, like willingness to share or protect knowledge...

"Enterprise content management (ECM) has grown into a major software category through the consolidation of different point solutions, including document management, Web content management, document imaging, records management, and digital asset management -- and a close alignment with collaboration and business process management. But the software category represents only a portion of what ECM means to an enterprise. In its totality, ECM must be a strategy for:

1) how to manage all unstructured information -- images, Web content, rich media assets, and corporate records;

2) how to integrate the many content repositories within an enterprise; and

3) how to put content to use -- by making it contextual within business processes and user experiences. By doing this, ECM technologies and strategies help information and knowledge management professionals as well as business process and applications professionals take ownership and manage the company's unstructured information to reduce risk, boost productivity, and improve customer experiences."

2007-01-01T08:47:00.001Z

Wikipedia and the Semantic Web

This recent article is stimulating, to reemphasize on the basics of "semantics" (ontologies, ...), and to think about relations between information and knowledge.

It shows again the close relation beetween moving to semantics and the need of standards (with, as always, the fact that a standard implies a "point of view", and so, "political" issues...)

2006-12-31T17:34:00.001Z

Information security predictions for 2007

Par davidjf le 31/12/06 - 17:51
Publié sur davidjf
Version imprimable HTML ou PDF

relevant stimulator on some basics

2006-12-31T17:33:00.001Z

Piloter les processus et les projets

Par davidjf le 31/12/06 - 18:06
Publié sur davidjf
Version imprimable HTML ou PDF

Un bon article, "marketing" un peu marchand, d'une approche et d'une méthode, mais apportant un certain nombre de choses sur les différents types d'indicateurs pour piloter les processus.

Cela semble s'appliquer surtout aux processus "stabilisés", et vise à les piloter au plus près.

Pour des processus plus "instables", adaptatifs, quelques évocations sont faites dans la deuxième partie de l'article, stimulant de toute façon...

2006-12-31T17:32:00.001Z

Comment on difference between Compliance and Control....

Par davidjf le 31/12/06 - 17:14
Publié sur davidjf
Version imprimable HTML ou PDF

A relevant comment on that point concerning

automatic IT control and compliance...

2006-12-31T17:31:00.001Z

Systèmes de recherche....

Par davidjf le 31/12/06 - 16:35
Publié sur davidjf
Version imprimable HTML ou PDF

Internet: divorce franco-allemand sur le projet Quaero

La Tribune.fr - Paris,France

En lisant entre les lignes cet article, des hypothèses sur le futur de la recherche web sont lisibles:

- tendance web sémantique, ce qui suppose quelque part, dans la dépose des informations sur le web, une codification (normalisation?) indiquant ce que sont ces objets, leur sens...

(Certes on peut sans doute déduire le sens de la syntaxe, mais cela demande des moteurs extrèmement puissants!)

- tendance reconnaissance de forme (images, videos, ...), à applications entreprise, mais surtout grand public....

Devinez quel pays entre la France et l'Allemagne soutiennent ces 2 tendances, toutes deux légitimes et excitantes...

2006-12-31T17:28:00.001Z

Quelques stimulations sur le concept de processus...

Par davidjf le 31/12/06 - 15:32
Publié sur davidjf
Version imprimable HTML ou PDF

Une préface à la deuxième édition 2006 du livre Approche Processus de Hans BRANDENBURG et Jean-Pierre WOJTYNA paru en 2003 aux Editions d'Organisation

Si le pilotage des processus vous intéresse, allez donc voir là (pilotes de processus)