Enterprise Content Management by Forrester Research

A clear exec summary about ECM.

But ... semantic point of view is not really considered, nor relation with key KM isssues, like willingness to share or protect knowledge...

"Enterprise content management (ECM) has grown into a major software category through the consolidation of different point solutions, including document management, Web content management, document imaging, records management, and digital asset management -- and a close alignment with collaboration and business process management. But the software category represents only a portion of what ECM means to an enterprise. In its totality, ECM must be a strategy for:

1) how to manage all unstructured information -- images, Web content, rich media assets, and corporate records;

2) how to integrate the many content repositories within an enterprise; and

3) how to put content to use -- by making it contextual within business processes and user experiences. By doing this, ECM technologies and strategies help information and knowledge management professionals as well as business process and applications professionals take ownership and manage the company's unstructured information to reduce risk, boost productivity, and improve customer experiences."